Privacy Policy

Introduction

DURAJET COMÉRCIO LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our machine tool maintenance and repair services.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a machine tool maintenance and repair service provider, we may collect the following types of information:

• Client Information: Company name, contact person, email, phone number, and business address.
• Business Information: CNPJ for invoicing and service contracts.
• Equipment Information: Machine specifications, model numbers, serial numbers, and service history.
• Service Records: Work orders, diagnostic reports, repair details, and parts used.
• Site Information: Facility details and access requirements for on-site service.
• Financial Information: Billing details and payment records.

How We Use Your Information

We use the collected information for the following purposes:

• To provide machine tool maintenance and repair services
• To diagnose equipment problems and recommend solutions
• To maintain service history records for your equipment
• To schedule and coordinate on-site visits
• To order replacement parts
• To provide quotes and estimates
• To process payments and issue invoices
• To contact you regarding service appointments

Equipment Service Records

We maintain detailed service records for equipment we service, including machine specifications, repair history, parts replaced, and calibration data. These records help us provide better service and diagnose recurring issues. Equipment records are maintained for the duration of our service relationship and as required for warranty purposes.

On-Site Service

When providing on-site maintenance or repairs, we may collect facility access information and equipment location details. Our technicians observe confidentiality regarding your operations and production processes. Site information is used solely for service coordination and is not shared with third parties.

Diagnostic Data

During diagnostics and repairs, we may collect technical data from machine control systems. This data is used to identify problems and verify repairs. Technical diagnostic data is treated as confidential and is not shared except as necessary to source replacement parts or consult with manufacturers.

Parts & Suppliers

When ordering replacement parts, we may share equipment information with parts suppliers and manufacturers to ensure correct part specifications. Only information necessary for parts procurement is shared. We do not share your contact information with suppliers for marketing purposes.

Service Contracts

For clients with preventive maintenance contracts, we maintain scheduling information and service frequency preferences. Contract terms, pricing, and service scope are treated as confidential business information.

Payment Processing

Payments are processed through secure methods including bank transfers and boletos. We retain billing records as required for accounting purposes. Financial information is treated with strict confidentiality. We comply with all applicable financial regulations.

Fiscal Documentation

For all services, we issue fiscal receipts (nota fiscal) with CNPJ as required by tax regulations. This information is transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Data Security

We implement appropriate security measures to protect your business and equipment information against unauthorized access, alteration, disclosure, or destruction. Service records and client information are stored securely. Access to client information is limited to technicians and staff directly involved in providing services.

Data Retention

Transaction records are retained for the periods required by Brazilian tax regulations. Equipment service history may be retained for the useful life of the equipment to support ongoing maintenance. Service contract records are retained for the duration of the contract and a reasonable period thereafter.

Information Sharing

We do not sell, trade, or rent your business information to third parties. We may share information only in the following circumstances:

• With parts suppliers for replacement parts procurement
• With equipment manufacturers for technical support
• With payment processors for transaction completion
• With tax authorities for fiscal compliance
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your business data and equipment records held by us
• Request copies of service records and repair history
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be communicated to clients. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: